frequently asked questions

What are the benefits of buying air conditioners and installations online?

The benefit of buying from Online Air is we give you the convenience of shopping from home and offer everyday low prices on quality brand systems, plus we deliver them to your door. We genuinely want you to be happy with the product you purchase. We are a totally independent privately owned company with no links to any specific manufacturer. We only sell good quality recognised brands that offer value for money. When purchasing air conditioners online, overheads are reduced, there are no sales staff which means lower prices for the consumer. It is a hassle free solution to buying and installing air conditioners and not having the stress and time wasting that comes from finding an installer.

How do I work out what size air conditioner I need?

Please use our size calculator to get an accurate air conditioner size required for your room.

How much is delivery and do you deliver to my area?

Delivery is calculated on a per item basis. Cost is calculated based on the size of the product and your distance from our warehouses. We deliver to most areas within Australia. We require someone to be present at the delivery address to sign for and accept delivery of goods. If you require more information on delivery please contact us.

Which payment method can I use?

You can pay with any Visa, MasterCard or American Express card or Pay Pal using our website.

How safe is buying online?

Purchasing products online is very safe. We utilise the Secure Pay Payment system, which offers the highest level of Internet payment security available today utilising encryption technology.

Do the air conditioners come with manufacturer warranty?

All our products come with a FULL parts and labour warranty. All are brand new in the box purchased from OUR OWN account which WE hold with our authorised supplier. Should your unit break down whilst under warranty simply fill out the Warranty Service Form on the manufacturers website, send it off and the manufacturers warranty agent will be in touch to arrange a time to come out and fix your system

What maintenance is required for my air conditioner?

It is essential that filters be cleaned on a regular basis. In times of frequent use, filters should be removed from the unit and washed in warm soapy water every two weeks. An annual service call with an accredited air conditioning service company is highly recommended to ensure longevity of the unit.